KANA Support

5. Optional email support

After you choose an inquiry topic in settings, KANA passes a fixed recipient, the selected topic, and a reminder not to include personal information to your email app. There is no free-text inquiry field inside KANA, and learning records, diagnostics, and age choices are not automatically attached. If you send an email from your mail app, its sender address, display name, subject, message, attachments you add, and transmission information are processed by the operator and relevant mail services.

If the mail app cannot be opened, only the fixed recipient, selected topic, and reminder are copied to the clipboard. Operating-system clipboard sync or history settings may share that content with other apps or devices. Children should contact us with a parent or guardian and should not send names, schools, telephone numbers, photos, learning records, or sensitive information.

Taewon Seo personally uses information received through Apple iCloud Mail to answer inquiries and handle privacy requests. Support is optional and is not required for basic learning. Email received at this support address is not automatically forwarded to another address or service.

KANA inquiries whose sender has not identified themselves as an adult or guardian default to the child-inquiry minimization and prompt-deletion rules. Self-identifying as an adult does not exempt this app from child-related legal obligations or authorize retaining another child’s information.

Contact information in a child’s one-time inquiry is used only to answer that request once and is permanently deleted promptly after the response from operator-controlled Inbox, Sent, Drafts, Trash, and downloaded copies. It is not used for repeated contact or marketing or retained as a customer history. The general one-year support limit does not apply to child inquiries. Unnecessary child personal information or attachments are deleted promptly without use or separate download. Follow-up processing requiring guardian verification or consent does not begin without the necessary process.

For ordinary adult inquiries and a guardian’s own inquiry or rights request, we process only the minimum information needed and delete operator-controlled incoming and sent emails, attachments, and downloaded copies as soon as practicable after resolution, no later than one year. This period is not a basis to retain a child’s personal information. We do not guarantee immediate deletion from provider-controlled backups.